Rebecca Coriam, 24, from Guilden Sutton near Chester, was last seen aboard the Disney Wonder on Monday, but failed to report for her shift the next day.
She had been working as part of the youth programme on the ship, which left Los Angeles last weekend for a week-long cruise along the Mexican Riviera.
The vessel returned to dock in Los Angeles, where Miss Coriam's parents Michael and Ann were waiting to hear the latest on the inquiry.
They flew out with their daughter's cousin, Trish Davies, earlier this week, to meet maritime investigators and Disney representatives.
Speaking to television channel KABC, Mr Coriam said: "It is just very, very painful and the thought of not seeing her again...it is just frightening to think about it really."
Mrs Coriam added: "We just do not know what happened to her do we? That is the worst."
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